Refund Policy

14-day refund window

Sly Transportation Service LLC offers a 14-day money-back window for ESTEE FLEET MANAGEMENT software purchases. If you change your mind or are not satisfied, you may request a full refund within 14 days of the purchase date. For a subscription renewal charge, the window runs from that renewal’s charge date.

How to request a refund

Our Merchant of Record, Paddle, handles refunds. Visit paddle.net and provide the email used for purchase and your order or transaction reference. Paddle will assist with your request and explain the processing timeline and return to the original payment method.

For the payment provider’s refund handling, see Paddle’s Refund Policy. Nothing here limits statutory refund or consumer rights.

Cancelling a subscription

You can cancel future renewals through your billing portal. Cancellation alone does not request a refund: contact Paddle within the refund window if you also want the payment refunded. A cancellation scheduled at period end allows access through the paid period unless another suspension applies; a refunded or terminated subscription may end access earlier.

Vehicle rentals are separate

This policy covers ESTEE FLEET MANAGEMENT software charges only. Vehicle rental charges, deposits, damage fees and rental cancellations are governed by your agreement with the independent rental operator, not this software-subscription policy.